Frequently

Asked Questions

When and where will the Sundown Marathon Singapore be held?

Sundown Marathon Singapore 2020 will be held on 23 May 2020, Saturday at the F1 Pit Building.

HOW CAN I REGISTER?

You can register online here.

WHAT IS THE MINIMUM AGE TO PARTICIPATE IN OSIM SUNDOWN MARATHON 2020?

• 5KM Run(Kids): 4 to 12 years as of 23 May 2020. Adult supervision by a registered 5KM (Adult) participant is required.

• 5KM Run (Youth): 13 to 17 years as of 23 May 2020

• 5KM Run (Adult): 16 years and above as of 23 May 2020

• 10KM Challenge (Individual): 13 years and above as of 23 May 2020

• 21.1KM Half Marathon: 16 years and above as of 23 May 2020

• 42.195KM Full Marathon: 18 years and above as of 23 May 2020

HOW MUCH ARE THE REGISTRATION FEES?

Please click here to check out our registration fees.

HOW CAN I MAKE PAYMENT?

You can make payment by VISA/MasterCard/Amex through the online payment portal which you will be directed to after you’ve duly completed your registration.

IS GST INCLUDED IN THE REGISTRATION FEES?

Yes. All fees are inclusive of GST.

ARE THERE SPECIAL RATES FOR PAST RUNNERS?

Click here to check out the loyalty rates for 2016 – 2019 participants.

WHAT IS MY LOYAL RUNNER DISCOUNT CODE?

Loyalty Rates are applicable to OSIM Sundown Marathon 2016 – 2019 participants. Please enter the email address used during registration as LIV3LY Code to enjoy loyalty rates.

Loyalty Rates will only be valid until 1 Mar 2020. There will be no extension to this deadline.

DO I NEED TO FILL UP THE INDEMNITY FORM AND SEEK PARENTAL/GUARDIAN CONSENT IF I’M BELOW THE AGE OF 16 AS OF 23 May 2020?

Yes, participants below the age of 16 are required to seek parental/guardian consent before signing up for the race. They would be required to submit the signed Indemnity form during the Race Entry Pack Collection (REPC), failing which the Race Organiser reserves the right to refuse the entry of the participant. You can download the Indemnity form here.

HOW WILL I KNOW IF MY REGISTRATION FOR OSIM SUNDOWN MARATHON 2020 IS SUCCESSFUL?

Participants will receive a confirmation email upon successful registration. Your unique Registration ID will be reflected on the confirmation slip.

WHY HAVE I NOT RECEIVED MY CONFIRMATION SLIP DESPITE REGISTERING AND MAKING PAYMENT?

There could be several reasons:

The email has been blocked by your mail server and/ or is treated as spam.

  1. Your registration was not successful.
  2. There was an error in your email address.
  3. Please check your registration status via the Participant’s Login on the website and reconfirm your email address. We will resend the confirmation slip through the online tracking system.

If all the above fails, please call our hotline at +65 6248 5777 and provide the following information:

Name

Email Address

Race Category

Please allow at least 3-5 working days for investigation.

CAN I TRANSFER MY RACE ENTRY TO SOMEONE ELSE?

Yes. There is a transfer fee of SGD $15. By proceeding with the transfer, you will be refunded the registration fee paid during your registration less SGD $15 only after the new participant has paid for the transferred registration. Processing fee of 3.5% will not be refunded.

Please note that the new participant will have to pay the prevailing registration rates and processing fee during the registration process. Transfer of bib is only possible before 28th April 2020.

To do so, please email us at [email protected] with the following details:

  • Original participant’s Registration ID
  • New participant’s email address and name
CAN I CHANGE MY RACE CATEGORY AFTER COMPLETING MY REGISTRATION?

Yes, you are able to change your race category by writing an email to us at [email protected]

However, there will be no refunding of the balance for downgrading of race category, and runner will have to pay the balance amount for any upgrading of race category.

WHEN IS THE CLOSING DATE FOR REGISTRATION?

Registration closes on 28 April 2020, or when race slots are filled, whichever earlier.

HOW CAN I RETRIEVE MY CONFIRMATION EMAIL ON LIV3LY?

Log in here to retrieve your confirmation.

How do I sign up for group/ corporate registrations?

You will be eligible for group/ corporate registration if you are purchasing a minimum of 20 entries. Please email [email protected] for details.

Is there bulk delivery/ collection?

Bulk delivery can be arrange for group registration with 50 entries and above. Delivery fees will apply.

WHAT ARE THE REGISTRATION PROCEDURES?

Please kindly write in to [email protected] and provide us with the following details.

Company Name:

Company Address:

Person-in-charge:

Contact No.:

Estimated Number of Race Slots:

WHAT ARE THE PAYMENT OPTIONS FOR CORPORATE REGISTRATIONS?

Payment can be via company cheque or bank transfer.

RUNNER’S ENTITLEMENTS

CAN I CHANGE THE SIZE OF MY RACE SINGLET AFTER COMPLETING MY REGISTRATION?

Yes, you are able to change your race singlet by writing an email to us at [email protected].

*Singlet size selection is on a first come first served basis. Any changes must be made before 28 April 2020 subject to availability

WILL I GET A RACE CERTIFICATE AFTER THE RACE?

Participants who successfully complete the race in their registered race category will be awarded a Certificate of Participation. This entitlement will not apply to participants who are unable to complete the race within the stipulated cut-off timings, are disqualified or did not complete the race.

Race Certificates are only applicable to timed race categories. This includes 10KM, 21.1KM Half Marathon and 42.195KM Full Marathon.

WHEN WILL I RECEIVE MY RACE CERTIFICATE?

Your Race Certificate will be made available on the Official Website within a month after the race for download.

RACE ENTRY PACK COLLECTION

WHAT DO I NEED TO PRODUCE TO COLLECT MY RACE PACK?

1) A copy of your confirmation slip (Both soft and hardcopies are accepted)

2) Signed Indemnity Form (For participants below the age of 18)

*The Race Organiser reserves the right to refuse participants without the above documents from collecting their race packs.

WHAT IF I’M UNABLE TO COLLECT MY RACE PACK?

You may authorise a representative to collect it on your behalf. Please download and complete the Letter of Authorisation. Your representative must produce the following during collection:

1) A copy of your confirmation slip (Both soft and hard copies are accepted)

2) Letter of authorisation. Download here.

Click here to find out more.

WHERE AND WHEN CAN I COLLECT MY RACE ENTRY?

More information coming soon.

I HAVE SIGNED UP WITH MY COMPANY. CAN I ARRANGE FOR A BULK COLLECTION?

Yes, bulk collection can be arranged for a group of 50 or more. Please write in to us at [email protected] before 28 April 2020 to make special arrangements.

I'M AN OVERSEAS RUNNER. HOW CAN I COLLECT MY RACE PACK?

Late race pack collection will be available on race day (23 May 2020) at the race village.

To facilitate a smooth collection process and to ensure the race starts on time on the race day, we seek the cooperation of all runner residing in Singapore to collect your race packs during the stipulated race pack collection dates.

RACE DAY

WHEN WILL OSIM SUNDOWN MARATHON 2020 BE HELD?

The run will take place during the night of 23 May 2020 and possibly the morning of 2 June 2020.

WHAT TIME DOES THE EVENT START?

More information coming soon. Stay tuned to our website for updates.

WHAT IS THE RACE ROUTE?

More information coming soon. Stay tuned to our website for updates.

WILL THERE BE BAGGAGE DEPOSIT SERVICE AVAILABLE?

Baggage deposit will be made available to all runners. Runners are encouraged to arrive early to deposit their bags and avoid any delay as a queue is expected.

While maximum care and security will be enforced, the race organiser will not be responsible for any loss or damaged items. Participants who choose to use this service may do so at their own risk.

HOW CAN I GET TO THE RACE VILLAGE?

More information coming soon. Stay tuned to our website for updates.

IS IT COMPULSORY TO WEAR THE RACE BIB?

Yes. Participants without their assigned race bib will be refused entry into the starting pen.

WHAT IS THE FLAG-OFF TIME FOR EACH CATEGORY?

More information coming soon. Stay tuned to our website for updates.

Will I get race timing?

Yes, there will be a timing chip for all categories except 5km fun run.

WHAT ARE THE CUT OFF TIMINGS?

• 5KM Run: 1 hour and 30 mins

• 10KM Run: 2 hours and 30 mins

• 21.1KM Half Marathon: 4 hours 30 mins

• 42.195KM Full Marathon: 8 hours

What happens if I’m unable to complete the race by the cut off timings?

Unfortunately, you will not be entitled to a finisher medal, finisher tee-shirt and finisher certificate.

ARE THERE DIFFERENT FLAG-OFF TIMINGS FOR THE 5KM RUN KIDS, YOUTH & ADULT CATEGORIES?

No. All 5KM race categories will be in the same flag off.

Will there be a refund made if the race is cancelled due to bad weather?

No refund will be made if the race is cancelled due to bad weather or unforeseen circumstances.

OTHERS

Please write to us at [email protected].